Update to software 4.2.4 issue

We wanted to let you know that we are aware of issues relating to Cookidoo® and being not able to use some of the features on your Thermomix®. Our teams are hard at work to resolve the problem as soon as possible.

We sincerely apologise for any inconvenience caused.In the meantime, we have a short-term workaround:

  1. Switch off your machine and wait for at least 90 seconds before turning it back on
  2. Once you have switched it back on, check if you can use the search or weekly planner functions when your wifi is fully connected.
  3. If you can’t use these functions (either one or both), please use the app to bookmark your recipe.
  4. If you don’t have the app already, you can download it here  
  5. Your recipe will now appear on your Thermomix® and you should be able to access it for Guided Cooking.

Once again, we apologise for the inconvenience caused and will be in touch once this has been resolved. 

Thank you in advance for your support.

Your Thermomix® team