Personal Data Protection Notice
1. Introduction
Truemix (B) Sdn. Bhd. is issuing this notice to all our valued Customers and/or prospective Customers, Independent Distributors, Suppliers or Service Providers. This Notice will inform you of your rights and detailing the management of your personal data that has been and/or will be collected and processed by us.
2. Collection of personal data
Truemix (B) Sdn. Bhd. (referred to as “we”, “our”, “us” or “Company” in this Notice) has collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with the Company, its existing or future subsidiaries, and its associated companies. The collection of your personal data will enable us to achieve the “Purpose” stated in this Notice that is in connection with our business.
This Notice covers collection of your Personal Data via online and offline data collection activities, and through our various channels such as websites, apps, social networks, points of sale, campaigns, contests, events, and other sources listed herein.
3. Description of Personal Data
Truemix (B) Sdn. Bhd. will collect and process your personal data (hereinafter referred collectively as “the personal data”) including, but not limited to, the data listed below for the furtherance of all sales or related transactions.
- Name
- Employment details (designation, company)
- Age, gender, date of birth, IC number, etc
- Race, nationality, etc
- Contact information, address, phone number, email address, etc
- Marital status, family details (e.g., spouse’s details)
- Photographs provided to the Company and/or taken at official Company functions, etc.
4. Usage of Data / Purposes
In general, the Company collects your personal data for purposes of contract between you and Truemix (B) Sdn. Bhd., or to take steps at your request with a view to entering a contract with us, or for compliance with any legal obligation other than contractual obligations to which you are subject to, or in order to protect your vital interests, or for the administration of justice, or for the exercise of any functions conferred on any person by or under any law.
Truemix (B) Sdn. Bhd. will also use and/or process the personal data for the following purposes, including, but not limited to:
- Information and dissemination of promotions;
- Disbursement of commissions, rewards, and/or incentives earned;
- Communication and dissemination of news updates, or responding to your enquiries;
- To process your payments to us; and
- To administer your participation in our programmes/events/workshops or other legitimate activities.
The Company may only process your personal data for reasons connected to the purpose for which the personal data was provided to us, and that data processing is adequate by law and not excessive in relation to the purpose of processing.
5. Sources of Personal Data
The Personal Data may be collected from sources including, but not limited to, the following:
- Application forms (digital, physical, or any other form);
- Official Thermomix® Brunei website and social media accounts;
- Business cards;
- Data shared to the Company, verbally, via physical means, digitally and/or other means, such as via online meetings (such as Zoom, Microsoft Teams, Google Meet, or any other similar online meeting software); and/or
- Communications with Truemix (B) Sdn. Bhd. (such as physical letters, WhatsApp messages, SMS messages, and any other medium).
6. Disclosure of your Personal Data
Truemix (B) Sdn. Bhd. will keep your personal data confidential, and will not disclose your personal data for any purpose other than the purposes for which the personal data was collected at the time of collection, or for the Purposes stated herein.
Your personal data will be processed by our authorized staff or agents, on a “need-to-know” basis, depending on the specific purposes for which your personal data have been collected.
However, your personal data may be disclosed to any other parties as required by the laws applicable to Brunei, or in accordance with any legal investigation in any legal matter. Any disclosure of personal data to any third party will be done with your knowledge and consent.
7. Security of Personal Data
Truemix (B) Sdn. Bhd. shall keep and process your personal data in a secure manner, where practicable, and in accordance with the applicable laws and regulations to protect personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.
However, although Truemix (B) Sdn. Bhd. takes necessary precautions to protect personal data, no data protection method or combination of methods can be guaranteed to be fail-safe. Please note that it is your sole responsibility and decision to provide us with your personal data, as we do not guarantee that our measures and processes taken to protect such information while you communicate with us via our online channels are invulnerable.
8. Transfer of Personal Data
We are very serious about providing a comparable level of protection of your personal data should the information be processed or used outside Brunei by our partners or affiliates.
9. Retention of Data
The personal data processed shall not be kept longer than is necessary after termination of contract/agreement between yourself and Truemix (B) Sdn. Bhd. We shall take all reasonable steps to ensure that all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was to be processed.
10. Your Obligations
It is necessary for Truemix (B) Sdn. Bhd. to collect and to retain your personal data. Therefore, it is also obligatory for you to supply personal data to us in the most accurate manner. If you do not provide us with personal data, we will be unable to process your personal data on your behalf, for the Purposes stated in this Notice, or effectively render our services to you, and all relationships created or to be created between you and the Company shall be terminated and ceased to be in effect immediately.
11. Use of Cookies
Thermomix® Brunei | Truemix (B) Sdn. Bhd. uses cookies to record the preferences of visitors, to enable us to optimise the design of our web site. Cookies are small files which are stored on your hard drive. They ease navigation, and increase the user-friendliness of a website. Cookies also help us to identify the most popular sections of our web site. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again.
Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however this may result in a reduced availability of the services provided by our website.
12. Your rights
Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
Additional rights (such as modification, deletion of Personal Data). Where provided by law, you can:
- request deletion, the portability, correction or revision of your Personal Data;
- limit the use and disclosure of your Personal Data; and
- revoke consent to any of our data processing activities.
Please note that, in certain circumstances, we will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
These rights can be exercised by way of contacting us at:
Address:
Truemix (B) Sdn. Bhd.
Unit 9 & 10, 1st Floor, Block B,
Komplexs Pg Hj Damit PS, Spg 209 Jalan Utama Berakas, Kg.
Lambak Kanan, BB1714, Brunei Darussalam.
Telephone: +673 233 1184
Fax: +673 233 1187
If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to us will only be processed in accordance with, and to the extent permitted by applicable laws.
13. Changes to Privacy Policy
We shall have the right to modify, update, or amend the terms of this Notice at any time by placing the updated Notice on our website.
14. Termination of Access
We may terminate your access to any of our online platforms, including access to our website / Club Thermomix®, at any time without notice. Our disclaimer will survive the termination of access.
15. Acknowledgement and Consent
By accessing and registering with Club Thermomix®, or by providing your personal data to the Company, or by using the Company’s products and services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing, disclosure, and transfer of your personal data as described in this Notice. You can also withdraw your consent by written notice, and in accordance with clause 12 of this Notice.
16. Inquiries and Complaints
Should you require further information about the personal data we hold, or the manner in which your information is being collected or used which are not answered by this Privacy Notice, please contact or write to us at the contact details provided in clause 12.